Refund policy
Return & Exchange Policy – Spinning Rings
At BINZAAR, we want you to love your ring. If something isn’t right, we’re here to help.
Return Window
We accept returns within 14 days of delivery.
However, any issue (damage, defect, wrong item) must be reported within 24 hours of receiving your order by emailing help@binzaar.com.
Requests made after 24 hours for damage-related claims may not be accepted.
Eligibility for Returns
To qualify for a return:
- The ring must be unworn and unused
- In original packaging
- In the same condition you received it
- With proof of purchase
Returns sent without prior approval will not be accepted.
To start a return, email:
help@binzaar.com
If approved, we’ll provide instructions on how and where to send your package.
Return Shipping & Fees
- Customers are responsible for return shipping costs.
- A 10% restocking fee will be deducted from the refund amount.
This fee covers:
- Payment processing fees
- Packaging and handling
- Inventory inspection and restocking
Original shipping fees (if any) are non-refundable.
Important: Ring Size Policy
Please double-check your size before ordering.
We do not accept returns or exchanges due to incorrect sizing.
If you’re unsure about your size before purchasing, contact us at help@binzaar.com — we’re happy to guide you.
Damages & Wrong Items
Please inspect your order immediately upon arrival.
If your item is:
- Defective
- Damaged
- Incorrect
Email help@binzaar.com within 24 hours of delivery, including clear photos of:
- The product
- The packaging
- The shipping label
We’ll review the case and make it right.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Custom or personalized items
- Personal care products
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies, just ask us.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order separately for the item you want.
European Union – 14 Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
The item must still meet all return eligibility requirements listed above (unused, original packaging, proof of purchase).
Return shipping and the 10% restocking fee still apply unless required otherwise by EU consumer protection law.
Refunds
Once we receive and inspect your return, we’ll notify you of approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
- Banks may require additional time to post the funds
If more than 15 business days have passed since approval, contact us at: